Terms and conditions of the Ahifi.cz store
General terms and conditions of the online store www.ahifi.cz
I. Basic provisions
| These General Terms and Conditions (hereinafter also "GTC") apply to purchases in the online store www.ahifi.cz , operated by the company Ahifi, s.r.o. with its place of business in Brno, Trnkova 3140/119g, 628 00, ID 06597840. If necessary, the seller can be contacted: By mail to the address for delivery: Ahifi, sro By phone for the basic call rate on the number: 607 38 38 38 (Mon-Fri, 08:00 a.m. to 5:00 p.m.) Personal contact is possible at the establishment: Ahifi, sro CTPark Brno Líšeň Trnkova 3140/119g (opposite Rohlik.cz) 628 00 Brno-Líšeň These General Terms and Conditions more closely define and specify the rights and obligations between the parties to the purchase agreement, when on the one hand there is the seller , who is the owner and operator of the online store www.ahifi.cz - firm Ahifi, s.r.o., and on the other hand there is the buyer , who is a customer of the online store store www.ahifi.cz . All contractual relationships are concluded in accordance with the legal system of the Czech Republic. Relations not regulated by these General Terms and Conditions are governed in particular by Act No. 89/2012 Coll., Civil Code, in its valid and effective version (hereinafter referred to as the "Civil Code"). If the contracting party is a buyer-consumer, relations not regulated by these terms and conditions are governed by, in addition to the general provisions of the Civil Code on purchase, also provisions on obligations from contracts concluded with consumers (§ 1810 - § 1867 of the Civil Code) and Act No. 634/1992 Coll. , on consumer protection, in valid and effective wording. If the contracting party is a buyer-non-entrepreneur or buyer-consumer, the relations are governed by these terms and conditions, which are not regulated by the general provisions of the Civil Code on purchase, as well as special provisions on the sale of goods in a shop (§ 2158 - § 2174 of the Civil Code). When shopping in the online store www.ahifi.cz , only contracts with one-time performance (delivery of goods, provision of one-time service) are concluded, and therefore no contracts are concluded for a fixed or indefinite period. When purchasing in the online store www.ahifi.cz , only contracts are concluded in the Czech language , to conclude a contract in other languages you can use means of individual communication (e.g. telephone, e-mail). For the buyer's needs, the contract can be translated into a foreign language. If the interpretation of the contract in a foreign language conflicts with the interpretation of the contract in the Czech language, the interpretation of the contract in the Czech language applies. The buyer bears the costs of the use of means enabling the conclusion of the contract without the simultaneous physical presence of the parties. The costs of using remote means of communication (telephone, internet, etc.) to place an order are normal, depending on the tariff of the telecommunications services used by the buyer. |
II. Definitions
| A consumer contract is a contract concluded between an entrepreneur and a consumer. The seller is an entrepreneur, i.e. a person who independently carries out a gainful activity on his own account and responsibility in a trade or similar manner with the intention of doing so consistently in order to achieve profit. The customer of our online store is the buyer. A buyer is any person or legal entity that concludes contracts with the seller in this online store or deals with him in any other way. Due to the valid and effective regulation, a distinction is made between buyer-consumer, buyer-non-entrepreneur and buyer-entrepreneur. Buyer - consumer is any person who, outside the scope of his business activity or outside the scope of independent performance of his profession, concludes a contract with an entrepreneur or deals with him in any other way. For the purposes of concluding contracts in the online store www.ahifi.cz , the buyer - a non-entrepreneur is a person who is not an entrepreneur, or a person who is an entrepreneur, but when concluding a contract in this online store it is clear from the circumstances that the purchase does not relate to his business activity . A non-entrepreneur buyer is also a consumer buyer. Buyer - an entrepreneur is a person who concludes contracts related to his own business, production or similar activities or in the independent exercise of his profession. If the buyer fills in an identification number or other information about his business activity in the order, he will be considered a buyer-entrepreneur. |
III. Creation of a purchase contract
| The presentation of the goods in the seller's online store, provided that the price of the goods is indicated, is an offer to conclude a contract, subject to the exhaustion of stocks or loss of the seller's ability to perform. The buyer selects the required items of goods, their quantity and clicks on the " Add to basket " button within the range of goods in the seller's online store. After completing the selection of goods in this store, the buyer clicks on the " Shopping Cart " button located at the top of the website. The buyer has the option to further modify the order (remove items and change their quantity) by clicking on the " Edit basket content " button. The buyer confirms these modifications by clicking the " Modify order " button. The buyer continues the order by choosing the desired method of transport and payment and filling in the delivery and contact details. After filling in all the data, the buyer expresses his consent to the terms and conditions, the complaints procedure and the terms of delivery in the version effective at the time of placing the order. All entered data can be checked by clicking on the " Recapitulate order " button. At this stage, the buyer has the last chance to find out and correct errors that occurred during data entry. The buyer's order is completed by clicking the " Submit Order " button. This order is a binding acceptance of the proposal for the conclusion of a contract in the sense of § 1732 paragraph 2 of the Civil Code. The seller will immediately confirm receipt of this order to the buyer. However, this confirmation has no effect on the conclusion of the purchase contract itself. The data specified in the order become part of the contract. The purchase contract is created when the buyer's order is delivered to the seller. The concluded purchase contract (including the agreed price) can be changed or canceled only based on the agreement of the contracting parties or on the basis of reasons given by law. For an exception to this procedure, please refer to the " Order Procedure " section. The place of delivery of the subject of the purchase contract - goods / services is the address indicated by the buyer in the registration form when placing an online order. |
IV. Rights and obligations of the seller and the buyer
| The seller has the obligation to process the binding order , send the ordered goods and deliver them to the buyer's address by the date that he will inform the buyer in the e-mail confirming the receipt of the order. The seller has the right to refuse the order if the buyer repeatedly fails to fulfill his obligation to collect the goods and pay the purchase price. The seller has the right to withdraw from the purchase contract (binding order) if performance becomes objectively impossible (e.g. the goods are no longer produced) and if the buyer does not agree on a new performance. In the event that the buyer has paid for the ordered goods in advance (cashless by bank transfer or via an online payment terminal) and withdraws from the purchase contract for the above-mentioned reasons, the seller will return the entire amount to the buyer no later than seven (7) working days from the delivery of the written withdrawal from the purchase contract. Rights and obligations of the buyer The buyer is obliged to indicate the correct and complete address to which the ordered goods are to be sent. The buyer is obliged to collect the ordered goods and pay the purchase price. The buyer agrees with the final purchase price when filling out the order even before it is sent to the seller. The buyer has the right to cancel the order until the moment the shipment is packed. In the event that the buyer does not fulfill his obligation to collect the goods without withdrawing from the contract, or in the event that he refuses to take over the shipment due to its damage, he is obliged to reimburse the seller for the resulting damage, in particular the costs incurred for transporting the goods. Prices Current and valid prices are always listed in the online store. The purchase prices are final, i.e. including VAT , or all other taxes and fees that the consumer must pay to obtain the goods. Prices remain valid for as long as they are displayed on the seller's website. Promotional prices are valid until stocks run out when specifying the number of promotional goods or for a specified period of time. Discount The seller provides various types of discounts (loyalty, volume, referral, RENOME, etc.). Each discount has specific rules for its use. Discounts provided cannot be combined and added up. In the event that a discount or discount coupon is applied in violation of the rules of the given discount or discount coupon, the seller has the right to refuse such application of the discount or discount coupon. In such a case, the buyer will be informed by the seller about this fact in advance and will be offered the possibility to complete the order without this discount or the applied coupon. The rules and conditions for applying a specific discount are attached either directly to the discount (in the form of information) or the discount contains a link to the relevant website, which describes the rules for using discounts in detail. |
V. Procedure for ordering
| Method of ordering You can order goods / services in the following ways:
The buyer buys the goods at the price valid at the time of ordering. The buyer, consumer has the opportunity to familiarize himself with the total price including VAT and all other fees (PHE, etc.) before placing the order. This price will be stated in the order and in the message that confirms receipt of the goods order. The seller recommends the buyer to place orders via the electronic store at www.ahifi.cz . Cancellation of binding order The buyer has the right to cancel the order, i.e. withdraw from the contract without any penalties until the moment the shipment is packed. The customer is obliged to notify this fact either by e-mail ( objednavky@ahifi.cz ) or by telephone (607 383838).
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VI. Payment Terms
| Do you prefer to pay by credit card or cash on delivery? You can use a wide range of payment tools with us. From classic cash on delivery, through payment in advance to our bank account 479952002/5500, online payment by card to payment by credit card when purchasing goods over the counter at a brick-and-mortar store in Brno . 1. Payment in cash upon receipt of goods / cash on delivery You pay the goods in cash to the driver of the transport company or the postman. Please always prepare the necessary amount, this will speed up the delivery of the shipment. You can also pay in cash directly at the brick-and-mortar store . 2. By transfer in advance to our bank account 479952002/5500 (RB) If you choose to pay by bank transfer, we will automatically send you all the information needed to make the payment by e-mail. Before making the payment, please wait for the personal confirmation of the order by the seller , who will inform you of the specific availability of the goods. After crediting the amount to our account, we will dispatch the shipment immediately, we will always inform you about everything by e-mail. When paying in advance on an account, it is good to know:
3. GOPAY - online card payment If you choose to pay by credit card over the Internet, we recommend paying by card only for goods that are in stock . This will prevent unnecessary problems when canceling the payment. In summary, the seller allows the following payment methods
The goods remain in the seller's possession until full payment of the purchase price, but the risk of damage to the goods passes as soon as the buyer takes over the goods. The seller is bound by the purchase price of the goods, which is indicated at the time the binding order is sent by the consumer. 4 . Common payment information The buyer will receive a receipt from the seller, if according to the Sales Registration Act the seller is obliged to issue a receipt to the buyer. At the same time, he is obliged to register the received sales with the tax administrator online; in the event of a technical failure, then within 48 hours at the latest. |
VII. Terms of delivery
| Before accepting the shipment, please check whether the packaging and the product are intact , in case of any discrepancy, do not accept the goods! Each of our shipments is covered with a protective tape with the AHIFI.CZ logo, which must be UNDAMAGED . We send the invoice, sales receipt (tax document) electronically to the email specified in the order when your order is dispatched. At your request, we will send the document physically. We save the environment. The buyer can choose the following delivery methods: 1. Package to hand / to the post office / parcel office - Czech Post Česká pošta guarantees the delivery of the package on the next working day after the day of shipment. If the delivery person does not reach you at the place of delivery on the first attempt, the shipment will be stored at your delivery post office for 5 working days . Shipments with a total weight of up to 30 kg can be sent through the Czech Post package. 2. PPL package - courier PPL delivers shipments on the business day following the day they are shipped. Through PPL, we send shipments up to a weight of 50 kg . Delivery takes place on weekdays from 09:00 to 18:00. If the PPL courier does not reach you at the destination on the first delivery attempt, he will leave a notification in the mailbox and deliver the package to you the next working day. The advantage of this delivery method is that the PPL driver will inform you of the expected delivery time in advance by phone or via SMS. As a store, we do not guarantee 100% Saturday delivery. 3. Personal collection of goods at the Ahifi store The goods can be collected in person at this address of the seller Trnkova 3140/119g, Brno . We ask our customers to always wait for the email message that the goods are ready for personal collection. Payment is possible in cash, in advance to the account or by credit card . We have a large parking lot available for our customers right next to the store. Only the buyer can take over the goods. In order to fulfill the purchase contract, this person must identify himself with, for example, a valid identity card or a valid passport at the request of the seller. 4. Personal collection - Post office You can use the delivery points of Zásilkovna . Delivery problems If the shipment was not delivered to you or there was a problem with its delivery, please contact our sales assistant on phone line 607 383838 or e-mail objednavky@ahifi.cz . Shipping prices
At the moment of sending the shipment, the seller informs the buyer about its dispatch by e-mail . Upon request, the seller will inform the buyer of the shipment reference number . The price of transportation is governed by the current price list on the day of execution of the binding order. If the goods are not delivered to the buyer for reasons attributable to the seller within two (2) working days (if the conditions are met and after all necessary steps have been taken by the buyer, in particular payment in advance, if this form is chosen), the buyer has the right to withdraw from the contract (this does not affect his other rights, such as the right to compensation for damages). The buyer is entitled to refuse acceptance of a shipment that is defective - e.g. damaged or incomplete. If the buyer takes over the damaged shipment from the carrier, it is necessary to describe the damage in the carrier's handover report. An incomplete or damaged shipment must be reported immediately by e-mail to the address reklamace@ahifi.cz , a damage report must be drawn up with the carrier without undue delay and sent to the seller by e-mail or post. Failure to comply with this procedure does not deprive the buyer of the right to complain about the incompleteness or external damage of the shipment, but it gives the seller the opportunity to prove that he is not responsible for this condition of the shipment. We only ship within the Czech Republic. We ship only in Czech republic If you are from Slovakia - order at www.ahifi.sk . |
VIII. Withdrawal from the purchase contract
| Pursuant to § 1829, paragraph 1 of the Civil Code, the buyer - consumer has the right to withdraw from the contract concluded in this online store without giving a reason and without any penalty within 14 days of taking over the performance. If the subject of the contract is the delivery of several types of goods or the delivery of several parts, the withdrawal period starts from the date of acceptance of the last delivery of goods. If the subject of the contract is regular repeated delivery of goods, the withdrawal period starts from the date of acceptance of the first delivery of goods. The buyer - consumer must show the will to withdraw from the contract. We recommend doing so preferably in the form of a letter sent through the postal service operator to the address of the seller's registered office : Ahifi, sro Trnkova 3140/119g Brno Postal code: 628 00 This method ensures easier proof of the performed legal act by which the contract is cancelled. The buyer - consumer can also express his will to withdraw from the contract in other ways, e.g. by e-mail to the address: reklamace@ahifi.cz or by phone at phone number: 601128162. We recommend sending the withdrawal together with a cover letter and stating the reason for withdrawal from the contract. We also ask for the number of the proof of purchase and a statement whether all funds should be returned to the bank account after withdrawal (in this case, state the account number) or in cash, or whether they will be used for the next purchase. If this information is not provided, all funds will be returned in the same way as the entrepreneur received them. The buyer - consumer can also use the withdrawal form available at www.ahifi.cz , but it is not his obligation. The seller is obliged to confirm the buyer's acceptance in text form without undue delay. You just need to send the withdrawal to the seller within 14 days. The buyer-consumer is obliged to send the goods back to the seller or hand them over to him at the address: Ahifi, sro CTPark Brno Líšeň Trnkova 3140/119g (opposite Rohlik.cz) 628 00 Brno-Líšeň The deadline is considered to have been met if the buyer-consumer sends the goods back before the expiry of 14 days. The buyer-consumer will bear the direct costs associated with returning the goods. If the buyer-consumer withdraws from the contract, the seller will return to him without undue delay, no later than 7 days from the day on which the buyer-consumer withdrew from the contract, all payments received from the buyer-consumer, including delivery costs and cash on delivery prices. If the buyer-consumer has chosen a delivery method other than the cheapest one offered by the seller, the seller will reimburse him for the costs only in the amount of the price of the cheapest delivery method. To return payments, the seller will use the same means of payment that the buyer-consumer used to pay the purchase price, unless the buyer-consumer explicitly specifies another method or if it is not possible to use the same means of payment due to the nature of the matter (cash on delivery, terminal at the establishment, internet interface of the bank). The seller is not obliged to refund the buyer before the buyer-consumer hands over the goods to him or until the buyer-consumer proves that he has sent the goods back, whichever occurs first. The buyer-consumer returns the goods complete , with complete documentation, and above all undamaged, clean, if possible including the original packaging, in the condition and value in which he received the goods. Failure to comply with these conditions, however, has no effect on the consumer's right to withdraw from the contract. However, the seller is entitled to claim against the buyer a reduction in the value of the returned goods. The buyer-consumer is only responsible for the decrease in the value of the goods as a result of handling these goods in a way other than that which is necessary to get acquainted with the nature and properties of the goods, including their functionality. The buyer-consumer is obliged to pay a proportional part of the price in case of withdrawal from the contract, the subject of which is the provision of services and the performance of which has already begun before the expiration of the deadline for withdrawal from the contract at the express request of the buyer-consumer. The consumer cannot withdraw from the contracts referred to in § 1837 of the Civil Code. The seller expressly warns that the consumer is not, according to § 1837 paragraph 1 letter d) of the Civil Code to withdraw from the contract for the supply of goods that have been modified according to the wishes of the consumer or for his person - according to § 1837 paragraph 1 letter a) of the Civil Code, it is not possible to withdraw from the contract for the provision of services, if they were fulfilled with his prior express consent before the expiry of the period for withdrawal from the contract. Withdrawal from the contract by the buyer who is an entrepreneur If the buyer is an entrepreneur, the seller can agree with the buyer to withdraw from the contract depending on the condition of the returned goods, the lapsed warranty and the current price of the returned goods. The condition of the goods is assessed by the seller . In the event that there is no agreement on conditions acceptable to both contracting parties, the goods will be returned at the seller's expense . The seller is entitled to charge the buyer for any additional costs incurred. |
IX Warranty and complaints
| If the buyer is an entrepreneur, the conditions of the complaint (i.e. the scope, method and conditions of exercising rights from the quality guarantee) are governed in particular by the general provisions on rights from defective performance in § 2099 to § 2117 of the Civil Code and these terms and conditions. The seller provides the buyer - an entrepreneur, in accordance with § 2113 of the Civil Code, with a guarantee for the quality of the goods. The warranty period is 12 months and starts from the day of receipt of the goods. Furthermore, in accordance with § 2100 of the Civil Code, the Seller is also liable to the buyer-entrepreneur for a defect that the item has at the time of the transfer of the risk of damage to the item, even if it becomes apparent only later. He is also responsible for a defect that occurred later, which the seller caused by breaching his duty. The provision of a quality guarantee also has the effect of indicating the guarantee period or the period of use of the item on the packaging or in the advertisement. If the buyer is a non-entrepreneur, the conditions of the complaint (i.e. the scope, method and conditions of exercising rights from defective performance and from the guarantee for quality) are governed in particular by the provisions of § 2113 to § 2117 and § 2161 to § 2174 of the Civil Code, these terms and conditions and the complaint regulation, which is an integral part of these terms and conditions and is available at http://www.ahifi.cz/reklamacni-rad-obchodu-ahifi-cz-dle-noveho-obcanskeho-zakoniku-2014/ . In the event that a certain matter is not regulated by the above-mentioned provisions, business terms and conditions or the complaints procedure, the general provisions on rights from defective performance in § 2099 to § 2117 of the Civil Code shall apply. In accordance with § 2165 of the Civil Code, the buyer-non-entrepreneur has the right to exercise rights from liability for defects that occur in consumer goods within 24 months of receipt . If the buyer receives other than ordered goods, the buyer sends the goods back to the seller, preferably in the original packaging and at least a copy of the delivery note, and states the reason for returning the goods. The seller then sends the ordered goods to the buyer. The seller bears the costs of delivering other than ordered goods back to the seller and delivering the correct ordered goods to the buyer. Delivery of goods other than those ordered is considered defective performance. When sending the goods back to the seller for any reason, the buyer is obliged to choose a suitable package for the shipment and properly pack the shipment so that the goods are not damaged. A more detailed regulation of the scope, method and conditions of complaints about product defects and the exercise of rights of the buyer-non-entrepreneur due to defective performance is contained in the Seller's complaint procedure available on the website http://www.ahifi.cz/reklamacni-rad-obchodu-ahifi-cz-dle -new-civil-code-2014/ . |
X. Protection of personal information according to GDPR
By giving your consent to the processing of personal data, you allow the company Ahifi, s.r.o., with its registered office at Trnkova 3140/119g, Brno, 628 00, ID: 06597840, registered in the public register maintained by the Court of Appeals in Brno, in section C, file 102776 (hereinafter only "administrator") processed your personal data in accordance with Regulation (EU) 2016/679 (GDPR) on the protection of personal data. The personal data that will be collected and further processed include:
We process your personal data mainly for business and marketing purposes. If you purchase a product or service from us, we process your contact information that you enter in the order form. These data are necessary for processing it, but also for subsequent complaints, accounting operations and issuing a tax document. After processing the order, we pass your data to the selected carrier, who will deliver the shipment to the selected address. If you give us your consent, we also process your personal data for marketing purposes, especially your email. We will send you information about our services, events, news, etc. to it. You can unsubscribe from the newsletter at any time, otherwise we will keep this information for a maximum of 3 years. Personal data will be processed manually and automatically. Authorized employees and the following processors may have access to personal data:
With the above-mentioned processing of the listed personal data, you give your explicit and informed consent, which you can withdraw at any time. For example, it is enough to send an email to the address dotazy@ahifi.cz, or a letter to the address of the company Ahifi, s.r.o., Trnkova 3140/119g, Brno, 628 00. Registered customers can revoke this consent directly in the e-shop administration. According to the aforementioned GDPR regulation on the protection of personal data, you also have the right to:
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XI. Eureka "Verified by customers"
We determine your satisfaction with the purchase through e-mail questionnaires as part of the Verified by customers program, in which our e-shop is involved. We send them to you every time you make a purchase from us, if in the sense of § 7 paragraph 3 of Act No. 480/2004 Coll. about some information company services, you will not refuse to receive our commercial communications or withdraw your previously granted consent. For sending questionnaires, evaluating your feedback and analyzing our market position, we use a processor that is the operator of the Heureka.cz portal; for these purposes, we may pass on information about the purchased goods and your e-mail address. |
XII. Out-of-court settlement of disputes, Supervisory Authority
| If possible, the seller resolves disputes with the buyer - consumer amicably. For this purpose, he is entitled to contact the Consumer Protection Association - Asociace, zs. with a request to provide consumer counseling and help with an out-of-court settlement of a dispute with a buyer-consumer ( http://www.asociace-sos.cz ). In accordance with § 20d of Act No. 634/1992 Coll., on consumer protection, the consumer has the right to out-of-court settlement of disputes with the seller. The competent administrative authority to resolve these disputes is the Czech Commercial Inspection (www.coi.cz). An out-of-court settlement of a consumer dispute is initiated at the request of the consumer. The consumer can submit a proposal to the Czech Trade Inspection within 1 year at the latest from the day he exercised his right, which is the subject of the dispute, with the seller for the first time. A consumer may terminate participation by out-of-court settlement of a consumer dispute at any stage. Initiating an out-of-court settlement of a consumer dispute does not affect the right of the parties to the dispute to seek protection of their rights and legitimate interests through the courts. Out-of-court settlement of consumer disputes is free of charge. The costs associated with the out-of-court settlement of consumer disputes are borne by the parties themselves. More detailed rules governing the course of out-of-court settlement of consumer disputes are listed on the website of the Czech Trade Inspection (www.coi.cz). The buyer-consumer is entitled to submit a complaint or initiative for violation of legal regulations on consumer protection to the supervisory authority, namely the Czech Trade Inspection ( www.coi.cz ). |
XIII. Final Provisions
| By confirming the order, the buyer agrees that he has familiarized himself with these General Terms and Conditions and their wording, while their integral part is the Complaints Procedure and the Terms of Delivery with the conditions of the ordered goods and that he agrees with them , in the wording valid and effective at the time of sending the binding order. Contracts concluded between the seller and the buyer are governed by the version of the terms and conditions of business and the complaint procedure effective at the time of the conclusion of the contract. The General Terms and Conditions, including the Complaints Procedure and the Terms of Delivery, are available on the seller's internet portal, enabling their archiving and reproduction by the buyer. The seller undertakes to resolve disputes with buyers - consumers as amicably as possible, taking into account the position of the consumer as the weaker contractual party. For this purpose, he is entitled to contact SOS-Asociace, zs with a request to provide consumer advice and resolve any dispute. At the same time, the seller undertakes to provide the necessary cooperation in the event that a buyer - consumer contacts SOS-Associace, zs with a request to resolve a dispute with an entrepreneur. The decisive law for resolving disputes between the seller and the buyer is Czech law . The jurisdiction to resolve these disputes is given to the courts of the Czech Republic. The parties undertake not to exclude the jurisdiction of general courts by concluding an arbitration agreement. These General Terms and Conditions, including the complaints procedure and delivery conditions, are valid and effective from 20.3.2014. The seller reserves the right to change the GTC without prior notice. Later changes to the General Terms and Conditions do not affect already concluded contracts. EET information According to the Sales Registration Act, the seller is obliged to issue a receipt to the buyer. At the same time, he is obliged to register the received sales with the tax administrator online; in the event of a technical failure, then within 48 hours at the latest. The customer or buyer agrees to receive a link in the order summary by e-mail, where the receipt can be downloaded in electronic form. |